Local Delivery Details:
We offer delivery within our primary service areas, which include Downtown Toronto, North York, East York, York, Etobicoke, Brampton, Mississauga, Oakville, Burlington, and Milton, at astandard fee of $20. Please be aware that specific needs might incur additional charges, and we'll get in touch with the sender if that's the case.
Extended Area Delivery:
Deliveries beyond these locations, including Halton Hills, Pickering, Oshawa, Scarborough, Ajax, Markham, Whitby, Newmarket, Richmond Hill, Hamilton, Ancaster, Aurora, and Vaughan, arepriced at $25, subject to variations based on timing and specific location.
Same Day Delivery:
We guarantee same-day delivery fororders placed before 11 am without any extra charge. However, orders placed after 11am for same day delivery will incur an additional cost ranging from $25 to $45+, depending on various factors like delivery location, the items and design purchased, and the time the order was received. We will contact the sender for any additional costs or to update on availability.
Product Substitution Policy:
In our commitment to prompt delivery, we might substitute products or colours, as detailed in the notes at checkout and mentioned at the bottom of all our web pages. Please refer to Our Guarantee section for more information.
Delivery Times and Queries:
We ensure all deliveries to businesses are completed by 5 pm and to residential addresses by 7 pm, seven days a week. While we strive to meet specific delivery times, they cannot always be guaranteed and may sometimes require additional fees. After the delivery is done, senders will receive a confirmation. In case of any queries or changes to your order, please reach out to us at email@example.com. Note that failed delivery attempts might result in additional fees.
Order and Refund Policy:
All orders are considered final and are non-refundable. If you need to change the delivery location, kindly email us at firstname.lastname@example.org before the delivery date.